An assistant that answers your customers from your own policies
Penny answers questions on your website using only what you’ve written down: your returns policy, your shipping times, your steps for common problems. When she doesn’t know, she says so and points the customer to a person.
Penny-Care is in evaluation. We’re starting with a small number of businesses, by invitation.
How it works
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Write your runbooks
A runbook is one topic in plain language: when it applies, and what Penny should say and do. We’ll help you draft the first ones.
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Try it before anyone else sees it
Chat with Penny using your draft, then share a link so your team can try her too. Nothing to install.
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Publish, and add one line to your site
Penny answers from what you published. When a policy changes, edit the runbook and publish again.
Control and trust
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Only what you wrote
Penny answers from your runbooks. When something isn’t covered, she says so rather than guessing.
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No promises you didn’t make
Every reply is checked before a customer sees it. Personal details that don’t belong are removed, and promises such as guarantees, callbacks, or discounts are replaced with your contact instructions.
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A person for what needs one
She points customers to the contact details you give her, and never promises that someone will call back.
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You decide what’s live
Drafts are kept apart from what visitors see. Publishing is a deliberate step, and you can switch a shared preview off at any time.
Where we are today
You can: write runbooks, test them, share a preview link, and put Penny on your site.
Not yet: connections to your order system or helpdesk. Penny can’t look up an order or issue a refund today, and she won’t pretend to. We’d rather tell you that now.
Security and privacy
Each business’s content is kept separate from every other’s. Chats are stored so you can see how Penny answered, and they are sent to Anthropic, which makes the AI model that writes the replies. Bot protection is provided by Cloudflare. We haven’t published a full privacy policy or terms yet; About this service says plainly what is true today.
Questions
How long does it take to get started?
Most of the time goes into writing your runbooks. Once you have them, trying Penny and putting her on your site is a few steps.
What if she gets something wrong?
She can. She answers only from what you’ve written, so the fix is to correct the runbook and publish again. You can test a change before it goes live.
What does it cost?
The evaluation is free and nothing is charged. Pricing hasn’t been set, and we’ll tell you before anything is.
Does she replace my support team?
No. She handles the questions your runbooks cover and sends the rest to a person.
Can I take my content with me?
Your runbooks are plain text that you wrote, and you can read and copy them at any time.
Request a demo
Tell us a little about your business and we’ll get in touch by email.
Thank you. We’ve got your request.
We’ll email you at the address you gave. If you don’t hear from us, please check your spam folder.